Shipping & Delivery
Absolute Home Furnishings is a local furniture retailer in Las Vegas, Nevada. Please take a moment to read the information below to learn more about how we ship/deliver to your area.
Deliveries to the Las Vegas Valley (Las Vegas, North Las Vegas, & Henderson)
Depending on the size of the items, some orders will be delivered directly by the Absolute Home Furnishings Delivery Team and other orders will be shipped via a 3rd Party.
In House Fulfillment: Larger items such as but not limited to dressers, beds, sofas, etc are delivered in house by the Absolute Home Furnishings Delivery Team. These deliveries are always scheduled and require a signature upon arrival. When checking out you will have the following delivery options:
In Room Delivery - Items are brought into your room of choice, assembly is not included. (Only available for customers in the Las Vegas Valley)
White Glove Delivery - Items are brought into your room of choice, unpacked, assembled if needed, and the trash is hauled away. (Only available for customers in the Las Vegas Valley)
Once your order has been processed (typically within 24 hours) our customer service team will contact you in order to schedule a date/time for delivery.
3rd Party Fulfillment: Smaller items such as but not limited to Lamps, bedding, rugs etc. are shipped via a 3rd party Parcel Services (UPS, DHL, FedEx, or USPS). These orders are typically processed in 1-2 days. Once they have been processed you will receive an email with tracking information.
Important things to note: If your order contains both large and small items it is possible that some items will be delivered directly by the Absolute Home Furnishings Delivery Team and other items will be shipped via a 3rd party Parcel Service.
Shipping to all other parts of the United States
How Orders Are Shipped
All orders out side of the Las Vegas Valley are shipped via 3rd party services. These orders are typically processed within 1-2 days at which point you will receive tracking information via the email you used at checkout. Depending on the size of the items, the following shipping method will be used. Please note that our standard ground shipping refers to Parcel Services or Truck Freight.
Standard Shipping: Parcel Services
The selected parcel service (UPS, DHL, FedEx, or USPS) delivers your merchandise to your home or place of business and places it at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all of our items can move in this manner.
Standard Shipping: Truck Freight/Common Carrier
Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for furniture. The carriers will only unload the furniture to the curbside or to the back of the truck. They will only deliver Monday to Saturday by appointment. Please make sure that you have adequate help to move the furniture.
Shipment Damage in Transit
We make great effort to ensure that your order arrives to you safe and sound. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help!
Ground Shipments (UPS, USPS, FedEx, etc.):
If you find obvious signs of damage to the box, or if you open the package and your item is damaged (broken, scratched, cracked, etc) Send our Customer Support team a message to get a claim started as soon as possible.
Be sure to include as much information as possible, such as part numbers, quantities, etc. Add photos if you are able to to provide clarity to the issue.
Oversized Item Shipments:
If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage, refuse the shipment and write Refused due to damage on the delivery receipt.
Keep a copy of the delivery receipt with your notes regarding the damage and contact our Customer Support immediately.
Please keep all original packaging materials for 30 days to return an order in the rare case you discover damage or defects after delivery.
If you discover damage or a defect after delivery, contact Customer Support. We will work to resolve the issue and, in our sole discretion, we may:
- Authorize a return.
- Issue a replacement.
- Issue a refund